Support

📧 Contact us

The fastest way to reach us is by email. We typically respond within 1–2 business days.

Email: support@saferideiq.com

When you write us, please include:

• Your iPhone model and iOS version
• The SafeRide IQ version (Settings → About → Version)
• A description of the issue and the steps to reproduce it
• Screenshots if the issue is visual

What does SafeRide IQ measure?

SafeRide IQ is a personal self-check for your coordination and focus. A full session runs four short tasks — visual tracking, balance and steadiness, focus and recall, and hand-eye coordination — and combines them into a single coordination score from 0 to 100, which you can compare against your own personal baseline over time.

SafeRide IQ is a wellness and self-awareness tool. It is not a medical device, and it does not measure blood alcohol, intoxication, drug use, or your fitness to drive or operate machinery. It should never be used to make those decisions.

What is my baseline, and how is it set?

Your baseline is your own typical performance, drawn from the full sequenced sessions you complete. Once you have a baseline, each new score is shown next to it so you can see how a session compares to your own norm. Individual "solo" task runs are for practice — they don't count toward your score, your history trend, or your baseline.

What data does the app collect?

SafeRide IQ runs entirely on your device. We do not have user accounts, servers, or analytics, and the app makes no network calls of its own. Your coordination scores, history, baseline, and emergency contacts stay on your iPhone. Camera, microphone, and motion sensor data are processed in real time during a task and immediately discarded — nothing is recorded.

For full details, see our Privacy Policy.

How do subscriptions work?

SafeRide IQ is offered as an auto-renewing subscription — and, where shown in the app, a one-time lifetime purchase — sold through the Apple App Store. Payment is charged to your Apple Account. A subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period; the lifetime option is a single purchase and never renews. You can view, manage, or cancel your subscription any time in Settings → [your name] → Subscriptions on your iPhone. All billing is handled by Apple — SafeRide IQ never sees or stores your payment information.

Does the app work offline?

Almost entirely. All sensor processing and scoring happen on your device. Two things can use the internet: the focus-and-recall task relies on Apple's speech recognition, which may need a connection depending on your device and settings; and tapping a ride-share button opens Uber, Lyft, Curb, or Waymo.

Which iPhone models are supported?

SafeRide IQ requires iOS 17 or later and a device with a TrueDepth front camera (iPhone X and newer). The visual-tracking task relies on ARKit's face tracking, which needs TrueDepth.

How do I delete my data?

Open the app, tap the gear icon in the top-right of the Home screen, then tap Clear All Data. This permanently deletes your test history, baseline, emergency contacts, and settings from your device (your language choice is kept so the app stays in your language). You can also uninstall the app entirely — since we have no servers, no copy of your data exists anywhere else.

Can the app's results be used in court or for a medical purpose?

No. SafeRide IQ is not a medical device or evidentiary instrument. Its results are a personal wellness measure only and are not admissible or valid as proof of any fact, condition, or capability in any legal, medical, or employment context.

Is SafeRide IQ affiliated with law enforcement or the government?

No. SafeRide IQ is an independent wellness tool. It is not affiliated with, endorsed by, or approved by any government agency, law-enforcement organization, medical body, or standards organization.